Limited Warranty
Engineered to Last
All DuraPro products are engineered for ultimate quality, performance, and reliability. We guarantee them to the original owner to be free from material and workmanship defects. In the rare event of a failure, we will repair or replace the product for free, if within the warranty period.
Please keep your original proof of purchase, as it is required to verify the discreet date code on the product. Warranty claims found to be fraudulent (e.g. using a recent receipt with an older ski dampener) will be automatically denied.
Submitting a Warranty Claim
To initiate a claim, please fill out the “Warranty Submission Form” below, along with attaching the required photos and a copy of your proof of purchase. A DuraPro representative will then contact you within 7 days, and if needed, may ask that you provide further information, photos, and/or ship the defective product back to us. We respond to EVERY warranty claim, so if you do not hear from us within 7 days, please check your spam folder for our reply.
Warranty Exclusions
Please be advised that our warranty does not cover the following:
- Loss of product or components
- Breakage of the tether lanyard (orange coil)
- Products purchased second-hand or from unauthorized resellers
- Normal wear and tear (e.g., fading)
- Damage caused by misuse, abuse, negligence, or improper installation
Terms & Conditions
The warranty becomes effective on the original date of purchase. If the defective product is no longer available, it will be replaced with a similar product of equal or greater value. Please note that an exact replacement in the same color or model cannot be guaranteed. Any parts replaced during repairs become the property of DuraPro.
The repair or replacement of a product under warranty does not extend the original warranty period. The warranty remains valid only for the time remaining from the original purchase date.
Customers are responsible for all costs related to the warranty claim, including shipping, customs fees, duties, VAT and/or any other associated taxes or charges. Customers agree to comply with all applicable import and export regulations required to return the product to DuraPro or to receive a replacement product.
The limited warranty relating to DuraPro products is in lieu of any other express warranty. No agent, employee or representative of DuraPro has any authority to bind DuraPro to any affirmation, representation, or warranty concerning DuraPro products, except as stated herein. In no event shall DuraPro be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or contingent liability relating to the purchase, use, or performance of any DuraPro product (e.g., no claim for charges incurred in the loss of use, loss of time, removal, disassembly, or re-installation of product will be allowed). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Warranty is subject to change at any time without notice.