Warranty
Engineered to Last
All DuraPro products are designed for ultimate quality, durability, and reliability. That is why we fully warrant them to the original owner against defects in materials and workmanship. No warranty card is required but proof of purchase may be.If any of our products fail due to a manufacturing or material defect, we will replace the item free of charge. However, the customer is responsible for the replacement item shipping costs.
Making a Warranty Claim
To initiate a warranty claim, please fill out the “Warranty Submission Form” below along with submitting (1) high definition photograph of EACH damaged product. A DuraPro Customer Service representative will contact you within 7 business days (Monday – Friday) with either an approval or denial of your warranty claim. If your claim is approved, they will also provide instructions on how to pay for shipping charges surrounding your claim. Once you have paid for the shipping costs, your replacement item will be shipped and a tracking number will be provided to you.Terms & Conditions
Our Warranty does NOT cover:- Normal wear and tear*
- Tether coil lanyard breakage
- Crashes
- Loss
- Misuse, abusive, or negligent use
- Unauthorized repairs or alterations & modifications
- Damage resulting from improper installation, maintenance, or care
- Any use other than the product’s intended purpose.
*Normal Wear and Tear: Regardless of how carefully you use, or how well you care for your DuraPro product, it will eventually wear out. Normal wear and tear is damage that inevitably occurs as a result of normal use. While we choose the absolute very best materials available and design our products to endure extended periods of time, all materials degrade with use and exposure to the elements.
JUST BECAUSE YOUR DURAPRO PRODUCT IS DAMAGED DOES NOT NECESSARILY MEAN THAT IT IS COVERED UNDER WARRANTY. WE DO NOT COVER PRODUCT(S) THAT NO LONGER WORK OR ARE DAMAGED DUE TO NORMAL WEAR AND TEAR.
In no event shall DuraPro be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or contingent liability relating to the purchase, use, or performance of any DuraPro product (e.g., no claim for charges incurred in the loss of use, loss of time, removal, disassembly, or re-installation of product will be allowed). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Warranty is subject to change at any time without notice.