Engineered to LastAll DuraPro products are designed for ultimate quality, durability, and reliability. That is why we fully warrant them to the original owner against defects in materials and workmanship for life. No time-limits apply and no warranty card is required.
If any of our products fail due to a manufacturing or material defect, we will replace the item free of charge. However, the customer is responsible for replacement item shipping costs.
Making a Warranty ClaimTo initiate a warranty claim, please fill out the “Warranty Submission Form” below along with submitting (1) high definition photograph of the damaged product. A DuraPro Customer Service representative will contact you within 2 business days (Monday – Friday) with either an approval or denial of your warranty claim. If your claim is approved, they will also provide instructions on how to pay for shipping charges surrounding your claim. Once you have paid for the shipping charges, your replacement item(s) will be shipped and a tracking number will be provided to you.
Terms & ConditionsOur Lifetime Warranty does NOT cover:
- Normal wear and tear*
- Misuse, abusive, or negligent use
- Unauthorized repairs or alterations & modifications
- Damage resulting from improper installation, maintenance, or care
- Any use other than the product’s intended purpose.
Not certain if your item will be covered under warranty? Please contact us.
In no event shall DuraPro be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or contingent liability relating to the purchase, use, or performance of any DuraPro product (e.g., no claim for charges incurred in the loss of use, loss of time, removal, disassembly, or re-installation of product will be allowed). Warranty is subject to change without notice.